Penpentre Privacy Policy

This policy (together with any other documents referred to) sets out the basis on which we will process personal data we collect from you, or that you provide to us, as a result of your use of our website or services. It supplements and should be read in addition to other terms and conditions that you have agreed to in connection with your use of our website or our services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect From You

We may collect and process the following data about you:

• Information that you provide to us.
• Details of your visits to our site and the resources that you access.

Your Personal Data

We only collect data that is essential to our core business processes.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission to our website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorised access.

Personal Data Collected And It's Use

We use information held about you in the following ways:

• To ensure that content from our website is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from us, and to communicate with you on the progress of providing that information, product or service

Contact Requests

Capture of a query / request

• Name, Email Address and Contact Telephone are collected and are used by Penpentre staff to respond to your query / request

Disclosure Of Information

We do not share any data with any 3rd party organisation for any purpose.

We will, however, disclose information, as directed by the Court Order, if formally instructed to do so by a UK Court of Law.

Your Right To Access Information Held About You

You have the right to access information held about you. Your right of access can be exercised in accordance with the prevailing legislation. You will need to provide your Name and Email Address.

Any access request may be subject to a fee of £10 to meet Penpentre costs in providing you with details of the information we hold about you, even if those details are a nil return (= we have checked both Name and Email Address and we do not hold any information about you).

Your Right To Be Forgotten

You have the right to have any information held about you removed. Your right to be forgotten can be exercised in accordance with the prevailing legislation. You will need to provide your Name and Email Address.

Your right to be forgotten should be preceded by a right of access to information request. We may charge for the access to information request but do not charge to remove all data found.

If we do hold information we will remove that data within 1 working day.

If you have purchases in progress, we will discuss with you an appropriate date for information removal.

IP Addresses And Cookies

We collect information about your computer, such as IP address, operating system, browser type and browser window size. We also use four cookies to store limited information on your computer, none of which store any personal data

• A session cookie (deleted when you leave) to pass parameters like "lines per page" between web pages.
• Another session cookie (deleted when you leave) to pick up the browser window width and height, so that we can adjust the web page to provide best fit to your browser and make our website as easy as possible to view.
• A permanent cookie, which contains an anonymous unique number (eg 12375) which we use as part of identifying Unique Visitors to this website.
• Another permanent cookie, which tracks whether that Unique Visitor has accepted or declined our cookies on their last visit to this website – so we don’t keep asking you the same question.
• As is evident, NONE of these cookies store personal data
• We do analyse website performance using IP Address and Unique Visitor but that analysis includes your usage but nothing about you and is used purely to improve the quality of the website.

Other websites

Our website may, from time to time, contain links to other websites. If you follow a link to any of these web sites, please note that these websites have their own privacy policies and that Penpentre does not accept any responsibility or liability for your use of such websites.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.